Contact Training & Consultancy Ltd ('Contact Online', 'We' or 'Us') is registered under the Data Protection Act 1998 as a Data Controller under number Z8419289. Contact Online is a company registered in England and Wales with company number 03287242.
Below we have answered a range of questions to help you better understand how we protect your personal information:

Complaints

If you have any questions or concerns about this privacy policy and our privacy practices or if you wish to file a complaint, please contact us by emailing  helpdesk@contactonline.co.uk or calling 01132 575 636.

Information Commisioner's Office

If you believe your data has been processed in a way that does not comply with the GDPR by Contact Online and need to lodge an official complaint with the ICO please call 0303 123 1113 or visit https://ico.org.uk/concerns/

Data Protection Officer

Contact Online's Data Protection Officer is available by emailing helpdesk@contactonline.co.uk  or by writing to us. Please mark all correspondance for the attention of the Data Protection Officer.

Cookies

Cookies are small files stored on your computer which help the function of websites. Contact Online, through the use and navigation of their website, use cookies in 3 of 4 categories.
  1. Essential Cookies - used by the login section of the website to allow active users to access non public pages
  2. Functional Cookies - used to store temporary data for items like running reports
  3. Analytical Performance Cookies - Google Analytics cookies are used to monitor anonymized use of the site
  4. Behavioural Advertising Cookies - not used
Third party cookies may also be used by embedded content providers such as Youtube to display videos.
If you want to refuse cookies please refer to your browser vendor and follow the method to block them.

Information updates

We may update your records to reflect any changes to your personal information at any time.
This information may come from you as the owner of the information or via trusted third parties such as Manufacturer or parent companies.

Data storage

We will keep all of our customer details indefinitely for auditing and legal reasons. We will never pass any information on to third parties unless required to do so by law.

Contact with you

As our customer we will need to contact you by email or phone with regard to your account. We may also send email newsletters to registered email addresses with information on better use of the system and new features. As a user of the Contact Online system we think it's invaluable that you get the best and latest information and as such marketing is on an opt out basis. Each email will have a link which will allow you to stop marketing emails reaching the address.